SHIPPING POLICY

DERMOLUTION

At Dermolution, we work to ensure your products arrive safely and as quickly as possible. Below you will find all information related to our shipping.

 

 

1. SHIPPING ZONE

We currently ship exclusively within the Mexican Republic.

 

 

2. SHIPPING COST

Standard shipping cost is:

$120 MXN

We offer free shipping on orders equal to or greater than $999 MXN.

The final shipping cost will be clearly displayed during the checkout process before confirming your order.

 

 

3. ORDER PROCESSING

Orders are generally processed within 1 to 2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

 

 

4. DELIVERY TIMES

Once the order has been processed, the estimated delivery time is:

3 to 7 business days, depending on the customer's location within Mexico.

Delivery times may vary due to:

  • geographical location

  • peak seasons

  • courier logistics delays

 

 

5. COURIER COMPANIES

Shipments may be made through national courier companies such as:

  • DHL

  • FedEx

  • Estafeta

  • or other available logistics services

The courier company will be selected based on availability and delivery efficiency.

 

 

6. ORDER CONFIRMATION AND TRACKING

Once your order has been shipped, you will receive a confirmation email with the tracking number so you can track the status of your shipment.

 

 

7. INCORRECT OR INCOMPLETE ADDRESSES

It is the customer's responsibility to provide a correct and complete shipping address.

Dermolution is not responsible for delays or failed deliveries resulting from incorrect addresses provided by the customer.

If a package is returned due to incorrect information, the customer may be responsible for covering the shipping cost again.

 

 

8. UNDELIVERED ORDERS

If an order cannot be delivered after several attempts by the courier company, the package may be returned to our distribution center.

In these cases, the customer may contact our support team to arrange a new shipment.

 

 

9. DAMAGES DURING SHIPPING

If the package arrives visibly damaged, it is recommended to:

  1. take pictures of the package

  2. contact our customer service team as soon as possible

to evaluate the situation and offer a solution.

 

 

10. CONTACT

If you have questions related to the shipment of your order, you can write to us at:

hola@dermolution.com

Our team will be happy to help you.