EXCHANGE AND RETURN POLICY

DERMOLUTION

At Dermolution, we want you to have the best experience with our products. If for any reason you are not completely satisfied with your purchase, please review our exchange and return policies below.

 

 

1. EXCHANGES AND RETURNS

We accept exchanges or returns within 15 calendar days after receiving the order.

For a return to be valid, the product must meet the following conditions:

  • not have been opened

  • not have been used

  • be in its original packaging

  • be in good condition

  • have proof of purchase

Once the product is received and inspected, the validity of the exchange or return will be evaluated.

 

 

2. PRODUCTS NOT ELIGIBLE FOR RETURN

For safety and hygiene reasons, we do not accept returns on products that:

  • have been opened

  • have been used

  • show alterations in the original packaging

  • have been damaged by misuse

 

 

3. DAMAGED OR DEFECTIVE PRODUCTS

If you received a product that is:

  • damaged

  • defective

  • incorrect

please contact us within 48 hours of receiving the order at:

hola@dermolution.com

Include:

  • order number

  • product photos

  • description of the problem

Our team will review the case and offer a solution, which may include product replacement or refund.

 

 

4. SATISFACTION GUARANTEE (MONEY BACK GUARANTEE)

At Dermolution, we trust in the quality of our formulas. Therefore, we offer a Satisfaction Guarantee for new customers.

If after trying your product you are not satisfied with the results, you can request a refund within 30 days of receiving the order.

Guarantee conditions:

  • applies only to the first order placed by a customer

  • applies only to one product per order

  • the customer must provide the order number

  • the guarantee can only be used once per customer

Dermolution reserves the right to evaluate each request before approving the refund.

 

 

5. SHIPPING COSTS FOR RETURNS

When the return is requested for personal reasons (e.g., change of mind), the customer must cover the cost of return shipping.

If the return is due to:

  • defective product

  • order error

  • product damaged during shipping

Dermolution will cover the corresponding shipping cost.

 

 

6. REFUND PROCESS

Once the refund is approved and the product is received (when applicable), the refund will be processed through the same payment method used for the purchase.

Processing time may vary depending on the customer's banking institution.

 

 

7. CONTACT

To initiate an exchange or return process, please contact us at:

hola@dermolution.com

Including:

  • order number

  • customer name

  • reason for the request

Our team will review the case and follow up as soon as possible.